Shipping

COVID-19 Shipping Update

Due to the current situation we are experiencing much longer shipping times for international orders. We still aim to dispatch all orders within 3 business days but can't guarantee you'll receive your order in the approximate shipping times shown in the cart section. We apologise for any inconvenience this causes!

Domestic orders (orders within New Zealand) are running as normal, we haven't experienced any delays.

We thank you for your patience!

 

Domestic Shipping

All New Zealand orders are shipped with Aramex (formerly known as Fastway couriers). Shipping is $4.99  for Urban areas and $9.85 for Rural areas. Both include track and trace. For bulk orders please contact support@motomounts.co.nz for a shipping quote.

To track orders within New Zealand please click here.

Lost or Damaged packages

In the unlikely occurrence that your goods are lost or damaged in transit, please contact us within 10 business days at support@motomounts.co.nz. We will then launch a formal investigation with the courier company, once Motomounts have received confirmation that the delivery has not been successful customers will be offered either a refund or replacement.

 

International Shipping

Delivery charges for orders to international addresses are calculated during the checkout process.

To track International orders please click here.

Import Duties and Taxes

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Motomounts have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Lost or Damaged packages

If you suspect your order has been lost or damaged in transit, please contact us support@motomounts.co.nz. We will use the delivery information to make a claim with the courier. We will offer you the choice of a replacement or a refund, once we have received confirmation with the courier that delivery was not successful.

We aim to dispatch all orders within 3 business days of the order being placed.