Shipping interruptions due to COVID-19
Due to the global pandemic please expect slightly longer shipping times to various countries.
Shipping carriers and distribution centers are taking longer to sort parcels due to backlogs and being short staffed.
Tracking updates shown on NZ Post tracking
Processed at outbound depot: Your parcel is awaiting the next available flight to its destination
International departure: Your parcel has been loaded on an airline and is on its way
In transit with airline: Your parcel is in transit to you. Please understand this can be shown until your parcel has been sorted and cleared customs.
Current delivery target times from NZ Post
Australia: 6-12 Working days
South Pacific 8-14 Working days
Asia: 6-14 Working days Working days
United Kingdom & Europe: 6-18 Working days
United States of America and Canada: 6-14 Working days
Rest of world: 10-18 Working days
Once your parcel has been cleared by customs it will be passed over to your local post. You will be able to use the tracking number with your local post to get
The current delivery targets are based on reduced airfreight frequency and processing performance of our offshore delivery partners.
DHL Express delivery target times
Australia 1-2 Working Days (+1 day due to COVID)
USA 3-4 Working Days (+1-2 days due to COVID)
UK/Europe 3-4 Working Days (+2-3 days due to COVID)
Please note estimated transit times do not include the day of pickup
Find out more: https://www.simplydhl.com/covid-19updates
We aim to dispatch all orders within 3-5 business days of the order being placed.
Free shipping worldwide on all orders over the value of $49.95 NZD
If you have any questions, please don't hesitate to contact us. email@example.com
Thank you for your patience and understanding.