Statement from New Zealand Post: "Due to the wide spread of COVID-19 globally, we are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time. Thank you for your patience".
Delays to Australia (From NZ Post)
We are currently experiencing backlogs into Queensland, Australia, at our facility. Please expect an additional 2 days for delivery as we are routing mail and parcels to alternative ports. All other destinations in Australia are up to date at our facility.
Due to Level 4 protocols in Victoria, Australia there will be delays in deliveries for International Air products and its variants due to reduction in staffing at the Victoria International gateway. These items will be re-routed to a different facility for processing.
* Please note that the end date is dependent on when the state of Victoria will come out of lockdown
We still aim to dispatch all orders within 3 business days but can't guarantee you'll receive your order in the approximate shipping times shown in the cart section. We thank you for your patience!
Domestic orders (orders within New Zealand) are running as normal.
We apologise for any inconvenience caused and thank you for your patience.