COVID-19 Update

Shipping interruptions due to COVID-19

Due to the global pandemic please expect slightly longer shipping times to various countries.

Shipping carriers and distribution centers are taking longer to sort parcels due to backlogs and being short staffed.

Tracking updates shown on NZ Post tracking

Processed at outbound depot: Your parcel is awaiting the next available flight to its destination

International departure: Your parcel has been loaded on an airline and is on its way

In transit with airline: Your parcel is in transit to you. Please understand this can be shown until your parcel has been sorted and cleared customs.


Current delivery target times from NZ Post

Australia: 6-12 Working days

South Pacific 8-14 Working days

Asia: 6-14 Working days Working days

United Kingdom & Europe: 6-18 Working days

United States of America and Canada: 6-14 Working days

Rest of world: 10-18 Working days

Once your parcel has been cleared by customs it will be passed over to your local post. You will be able to use the tracking number with your local post to get

The current delivery targets are based on reduced airfreight frequency and processing performance of our offshore delivery partners.


DHL Express Delays

Approx. amount of additional business days 

Australia: 2 

South Pacific: 2-6

United States: 2-6

Rest of word: 1-6

Find out more:


If you have any questions, please don't hesitate to contact us. We will get back to you asap:

Thank you for your patience and understanding.